Shipping & Returns

SHIPPING LOCATIONS

Australia
Traxx Construction Products Pty Ltd, Traxx Online, ships goods Australia Wide via road freight.

International
For International Sales please contact the Traxx Online customer service for all freight rates and delivery times via email: online@traxxcp.com.au

DELIVERY TIMES

Delivery times may vary.

After purchasing any product/s from Traxx Online you will receive an Estimated Time of Arrival via email within 2 business days.
If you wish to know the Estimated Time of Arrival before purchasing any goods from Traxx Online please call us.
Australia Wide: 1300 109 108 (03 9646 9200)
International: +61 3 9646 9200.

Orders are processed between 9am – 5pm Monday –Friday (Excluding Public Holidays)
*Traxx Online cannot deliver to a post office box.

Please ensure you are available for delivery or the freight company may charge a re-delivery fee. This fee will be charged to our account, which will then be charged to your credit card.

SHIPPING COSTS

Traxx Construction Products Pty Ltd delivers products Australia wide and internationally. Deliveries within Australia are sent via Road Freight using TNT or similar carriers depending on serviced location. Shipping costs are influenced by the size and weight of the product/s and your location.

For any product/s that are between 0.00 Kg – 9.99 Kg the exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.

For any product/s that are 10 Kg and above you will be charged a base $25.00 freight price and any other additional freight costs will be confirmed via email after checkout. An additional credit card charge will apply.

To find out exact freight costs before purchasing any goods from Traxx Online please call us.
Australia Wide: 1300 109 108 (03 9646 9200)
International: +61 3 9646 9200.

SHIPPING AND DELIVERY POLICY

Traxx Construction Products Pty Ltd delivers products Australia wide and internationally using TNT or similar carriers depending on serviced location. Shipping costs are influenced by the size and weight of the product and your location, shipping costs are calculated in the shopping cart and will be added to the order total before checkout.
For any product/s that are between 0.00 Kg – 9.99 Kg the exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.
For any product/s that are 10 Kg and above you will be charged a base $25.00 freight price and any other additional freight costs will be confirmed via email after checkout. An additional credit card charge will apply.
Orders are dispatched within 2 business days or as needed and shipping times are estimated at between 3-10 business days depending on your location within Australia.
Delivery times may vary. After purchasing any product/s from Traxx Online you will receive an Estimated Time of Arrival via email within 2 business days. If you wish to know the Estimated Time of Arrival before purchasing any goods from Traxx Online please call us.
Australia Wide: 1300 109 108 (03 9646 9200)
International: +61 3 9646 9200.

DUTIES AND TAXES

At checkout, your final purchase price and the shipping amount will be displayed. If your purchase is shipped to an Australian address, Goods and Services Tax will be included in the purchase price. Items shipped overseas will be exclusive of Goods and Services Tax.

INTERNATIONAL SHIPMENTS
Please be aware that any items shipped internationally may be subject to local import duties and taxes, which are levied once a shipment reaches your country. You will be responsible for paying additional charges for customs clearance; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; please contact your local customs office for further information. Additionally, when ordering from Traxx Construction Products, you are the importer and must comply with all laws and regulations of the destination.

CUSTOMER SERVICE POLICY

Traxx Construction Products Pty Ltd is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are correct and pricing is true. Standard delivery time frames are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund. For items that are pre-ordered standard delivery times are 3-10 business days from the middle of the month the items are due.

If you need to contact us directly please email online@traxxcp.com.au or phone us.
Australia Wide: 1300 109 108 (03 9646 9200)
International: +61 3 9646 9200.

REFUND POLICY

DO NOT WORRY, however please choose carefully. We do not normally give refunds if you simply change your mind, however should you select the wrong size or product specification we will happily exchange for another size or specification should that size or specification be available* (Please note there may be a price difference, if this is the case we will advise you accordingly).

Please notify us within 7 days of receiving the goods. All refunds or exchanges are required to be sent to Traxx Construction Products, Unit 4/ 1 Rocklea Drive, Port Melbourne, Victoria Australia 3207 for evaluation**. Customer Exchanges are not applicable on any sale items or special offers or products that have been used. You can choose between a refund, exchange or credit where goods are faulty.

*only if size is available or credit note will be issued.
** Return freight is at customers cost.