Shipping & Returns

COMPANY INFO

Traxx Construction Products Pty Ltd

Unit 4 / 1 Rocklea Drive
Port Melbourne, Victoria 3207
AUSTRALIA

Tel:  +613 9646 9200
Fax: +613 9645 6942

ABN 88 997 532 021

SHIPPING RATES

Traxx Construction Product Pty Ltd, TraxxOnline, ships goods Australia wide only. For freight rates for international sales please contact TraxxOnline Customer Service on email: online@traxxcp.com.au    

LOCATION SERVICE COST DELIVERY TIME
International contact Customer Service  TBC
NZ contact Customer Service TBC
Australia Airbag < 3Kg $15 1-3 Working days
  Airbag 3-5Kg $20 1-3 Working days

Road Freight - automatic destination calculated Varies 3-10 Working days
   

All orders are delivered between 9am-5.30pm Monday to Friday. *Cannot deliver to a postoffice box. Please ensure you are available for delivery or the freight company may charge a re-deliver fee. This fee will be charged to our account and we will charge your credit card. 

Shipping and Delivery Policy

Traxx Construction Products Pty Ltd delivers products Australia wide and internationally using TNT or similar carriers depending on serviced location. Shipping costs are influenced by the size and weight of the product and your location, exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout. 
Orders are dispatched within 2 business days or as needed and shipping times are estimated at between 3-10 business days depending on your location within Australia.

Duties & taxes

At checkout, your final purchase price and the shipping amount will be displayed. If your purchase is shipped to an Australian address, Goods and Services Tax will be included in the purchase price. Items shipped overseas will be exclusive of Goods and Services Tax.

International shipments
Please be aware that any items shipped internationally may be subject to import duties and taxes, which are levied once a shipment reaches your country. You will be responsible for paying additional charges for customs clearance; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; please contact your local customs office for further information. Additionally, when ordering from Traxx Construction Products, you are the importer and must comply with all laws and regulations of the destination country. 

Customer Service Policy

Traxx Construction Products Pty Ltd is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund. For items that are pre-ordered standard delivery times are 3-10 business days from the middle of the month the items are due. 
Should you need to contact us directly please email online@traxxcp.com.au or phone +61 3 9646 9200 or 1300 109 108

Refund Policy

DO NOT WORRY, however please choose carefully. We do not normally give refunds if you simply change your mind, however should you select the wrong size or product specification we will happily exchange for another size or specification should that size or specification be available*.
Please notify us within 7 days of receiving the goods. All refunds or exchanges are required to be sent to Traxx Construction Products, Unit 4/ 1 Rocklea Drive, Port Melbourne, Victoria Australia 3207 for evaluation**. Customer Exchanges are not applicable on any sale items or special offers or products that have been used. You can choose between a refund, exchange or credit where goods are faulty. 
*only if size is available or credit note will be issued.
**return freight is at customers cost.